Privacy & Security Policy

First and foremost, SZ Wholesale respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us. 

SZ Wholesale protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one. 

Shipping

PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED

  • We offer free shipping only on premium cigars and related accessories when your order total is $750 or higher before tax. 
  • Any customers wanting rush delivery must pay additional charges for any packages requested to be sent Next Day, 2nd day Air, or 3-day select via UPS.
  • All shipments FOB Bensalem, PA. Free shipping applies only within the contiguous United States. This amount is calculated before taxes and fees. Some products are exempt from free shipping. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of, Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser must be a licensed tobacco retailer. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods, and is legally entitled to take quantities ordered.

We reserve the right to limit quantities and orders subject to our final confirmation.

All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you. 

Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Monday morning since our shipping department is closed on Saturdays and Sundays. Remember this includes holidays as well.*See the UPS transit map for approximate package arrival date. 

Once an online order has been submitted, it cannot be changed online. However, SZ Wholesale may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!  

Payment

We accept and process Visa, MC, AMEX, and Discover. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders. We also offer COD, and ACH as payment options

Age Restrictions

This site is not directed to persons less than 21 years of age and no information should be submitted or posted at SZ Wholesale online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. SZ Wholesale makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.    

Returns/Exchanges

SZ Wholesale guarantees your complete satisfaction on every product we sell and wants you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of: 2552 State Road, Bensalem PA 19020. Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at sales@smokers-zone.com. We will promptly arrange for its replacement.